The intelligent health companion for your pet.

What PawCheck Is

PawCheck is an AI-powered pet wellness screening application. It analyses photos of your pet to provide a severity triage, a first-response awareness assessment that categorises what it sees as Normal, Monitor, or Urgent. It also suggests a possible condition name and provides a plain-language explanation for informational purposes.

Think of it as a knowledgeable friend who can look at a photo and say "that looks like something worth checking with a vet", not a vet who has examined your pet.

What PawCheck Is Not

• PawCheck is not a licensed medical or veterinary device.
• PawCheck is not cleared or approved by any regulatory authority (CDSCO, FDA, RCVS, or equivalent) as a diagnostic tool.
• Scan results are not a clinical diagnosis.
• Condition names shown are not confirmed diagnoses, they are the AI model's best estimate based on visual patterns.
• An "Urgent" result does not mean your pet is definitively ill, it means the AI detected visual patterns associated with conditions that typically require prompt veterinary attention.
• A "Normal" result does not guarantee your pet is in perfect health, it means no concerning visual patterns were detected in this specific scan.

Understanding Severity Levels

Confidence Scores

Every scan result includes a confidence score (Strong / Good / Possible / Unclear). This score reflects the AI model's statistical confidence in its visual pattern match, it is not a measure of clinical accuracy or diagnostic certainty. A high-confidence result can still be wrong; a low-confidence result can still be correct.

Limitations of AI-Based Visual Analysis

• Photo quality significantly affects accuracy, poor lighting, blur, or incorrect angle reduces reliability.
• The AI has not physically examined your pet and cannot assess symptoms like pain response, temperature, or behaviour.
• Rare conditions and early-stage presentations are harder for AI to detect from photos alone.
• The AI was trained primarily on Indian pet breeds and conditions, results for uncommon breeds may be less accurate.

In an Emergency

If your pet is showing signs of acute distress, difficulty breathing, collapse, severe bleeding, ingestion of toxins, or extreme pain, do not wait for a scan result. Contact your nearest veterinary emergency clinic immediately.

PawCheck displays emergency contact options and a vet locator when an Urgent result is detected. Use these to find the nearest clinic.

Professional Veterinary Advice

No AI tool, however accurate, can replace a physical examination by a trained veterinarian. PawCheck is a first-step screening tool. For any health concern about your pet, please consult a registered veterinary practitioner.

To find verified vets near you: open PawCheck → Vet Locator, or visit our For Vets page to see our clinic network.

1. About the DPDP Act 2023

The Digital Personal Data Protection Act 2023 is India's landmark data protection law. It establishes rights for individuals ("Data Principals") and obligations for organisations that process personal data ("Data Fiduciaries"). The substantive provisions are enforceable from May 13, 2027, but PawCheck is designed to comply from its first release.

2. PawCheck as a Data Fiduciary

Under the DPDP Act, PawCheck (operated by Canine Products, Mumbai) is a Data Fiduciary, we determine the purpose and means of processing your personal data. We process the following categories of personal data:

• Phone number (for account verification)
• Pet photos submitted for AI scanning
• Pet profile information (name, species, breed, age)
• Health assessment results (scan results, severity, condition)
• Location data (transient, used only during Vet Locator searches, never stored)

3. Consent

We collect your consent before processing any personal data. PawCheck's consent mechanism is designed to meet the DPDP Act's requirements of consent being free, specific, informed, and unambiguous:

• The consent checkbox starts unchecked, you must actively tick it.
• Each data processing purpose is described in plain language before you consent.
• AI training consent is a separate, optional toggle, it is not bundled with account creation.
• Consent timestamp and version are stored server-side for audit purposes.
• If consent requirements change (new DPDP rules or expanded data use), you will be asked to re-consent before continuing.

4. Your Rights as a Data Principal

5. Children's Data

The DPDP Act defines a child as a person under 18 years of age. PawCheck requires users to confirm they are 18 or older at registration. If a user is a minor, verifiable parental consent is required before any account is created. We do not knowingly collect data from minors without parental consent.

6. Data Security Safeguards

• All data is transmitted over HTTPS/TLS encryption.
• Scan images are stored with strict access controls, only you can access your own images.
• Authentication tokens are stored in your device's hardware-backed secure storage, isolated from other apps.
• No PII (personally identifiable information) is included in analytics events.
• API keys and secrets are stored in a dedicated secrets management service, never hardcoded in the app or backend.

7. Data Breach Protocol

In the event of a personal data breach that is likely to cause harm to Data Principals, PawCheck will:

• Notify the Data Protection Board of India (DPBI) within 72 hours of becoming aware of the breach.
• Notify affected users via in-app notification and email/SMS as soon as reasonably possible.
• Document the breach, its scope, and the remediation steps taken.

8. Third-Party Data Processors

PawCheck uses the following processors who handle personal data on our behalf. Each is contractually bound to protect data in accordance with applicable law:

• Google Firebase, Authentication, analytics, remote configuration
• Google Gemini AI, Image analysis (pet photos processed per Google AI API terms)
• Supabase, Database and storage
• Google AdMob, Advertising (only after user consent; consent managed via UMP SDK)
• Google Maps Platform, Location-based vet search

Note: Some data processors host infrastructure outside India. We monitor DPDP Rules for any data localisation requirements and will migrate infrastructure if mandated.

9. Grievance Officer

As required by the DPDP Act and IT Rules 2021:

• Name: Ebrahim Mandviwala
• Organisation: Canine Products (PawCheck)
• Email: grievance@pawcheck.in
• Response time: 24 hours for acknowledgement · 15 days for resolution

10. Consent Withdrawal

You may withdraw consent for any optional data processing (including AI training consent, analytics, and ad personalisation) at any time via Settings → Privacy. Withdrawal of consent for core services (account authentication) will result in account deactivation. Withdrawal does not affect the legality of processing conducted prior to withdrawal.

11. Updates to This Page

As DPDP Rules are notified by the Indian government, we will update this page to reflect our ongoing compliance. Material changes will be communicated via in-app notification. For the latest position, bookmark this page or contact support@pawcheck.in.